From:
Brice McCracken
Sent:
Wednesday, December 12, 2012 10:06 AM
Subject:
Re: DC WATER/WASA Property Damage Claim Denial
Mr
Hawkins and All Affected Bloomingdale and LeDroit Park Residents-
I
just spoke to Mr. Messenger from PMA, the person who signed the letter denying
my damage claim. I am outraged and
angered by the fact that Mr. Messenger told me this morning that he has not
even seen a copy of the report which he references in his letter. From my conversation with him, PMA is acting
solely as a third party administrator for DC Water with regards to the claims
that were filed. Based on my discussion
with him, PMA essentially is sending out the letters on DC Water`s behalf since
DC Water chose not to handle the claims itself.
According to Mr. Messenger, sometimes DC Water handles the claims
process internally and sometimes it has PMA handle it. Can you or Mr Heymann explain why you chose
to have PMA send out these denial letter as opposed to handling it internally,
as you apparently have done in the past?
Don`t you think its insulting to your customers who have suffered large
financial losses due to the negligence of DC Water, to receive a letter that is
sent out by a person who has no knowledge of the situation? I`m willing to bet, the denial letter was
probably drafted by Mr. Heymann at DC Water and then forwarded to PMA to be
sent out by them.
I
guess I shouldn`t be surprised by any of what has transpired recently. Since July 10th, DC Water has been quick to
pass the blame to everyone from the Federal government down to mother
nature. For once it would be nice to see
you or someone at DC Water actually take responsibility for something, but
alas, the denial letters that were sent out are no different. DC Water passed the buck to a third party
administrator because you were too cowardly to send the letters out
yourself. I guess having PMA send out
the letters makes it easier for DC Water to deflect the blame? As I said to you in a previous email this
week, I hope you are lucky enough to suffer damage to your residence and a
financial loss because of DC Water`s negligence in maintaining its water and
sewer systems. Maybe then you will
understand how insulting, demeaning and frustrating the entire process of
dealing with DC Water and its third party administrator really is.
I
hope that DC Water doesn`t chose to use the money it saved denying all these
damage claims to fund its holiday party this year. I would hate to see another video on YouTube
of you dancing like you did at the 2010 DC Water Holiday Party. I`ve included the link for people who wish to
see it, the dancing starts at 1:48 into the clip.
Sincerely,
Brice
McCracken
1 comment:
I couldn't watch the whole thing. I was embarrassed, this is worse than watching my beloved alma mater student body do a Gungam Style video.
But seriously, any Bloomingdalians get any money from DC Water?
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