The Department of Consumer and Regulatory Affairs (DCRA)
is excited to launch our pilot On-Demand Customer Relationship Management (CRM) and our new Account Management Team. The
CRM will help us streamline the way we respond to customer
inquiries and ensure we do it in a timely manner.
Regardless of how you contact DCRA (web, social
media, phone, and email), our CRM provides you with a single point
of contact and assistance with permitting, licensing, inspections,
investigations, and enforcement. The process is powered by a system
designed to receive, assign, track, prioritize, and resolve your
inquiries and provide our staff with key information to assist
you. Please refer to our product sheet for more information.
Our Account Management Team will handle escalated customer
service issues for strategic accounts. The team includes: Inez Saki-Tay
(Community Outreach Specialist), Anthony Diallo (Community Outreach
Specialist), Jill Byrd (Special Assistant), Keith Slade (Program Analyst
and Emergency Manager), Rohan Reid (Zoning Program Analyst), Nicole
Rogers (Permit Center Supervisor), and Michael Brown (Supervisory Green
We look forward to partnering with you as we work to put
in place solutions and processes to better assist you, our customers.
For more information, please visit dcra.dc.gov/crm.
If you have any questions regarding this communication,
please contact DCRA's Communications Department at DCRACommTeam@dc.gov. DCRA actively uses feedback to improve our delivery
and services; please take a minute to share your
feedback on how we
performed in our last engagement.
Department of Consumer &
1100 4th Street SW, Washington, DC 20024 ǀ 202.442.4400 ǀ dcra.dc.gov