Monday, September 26, 2016

you can text to 311 to report a street/alley light outage

See this informative tweet:

Now you can text to 311 to report a street/alley light outage. Text 32311. - report those outages! Thanks
7:34 PM - 26 Sep 2016

Sent: Tuesday, September 27, 2016 5:07 PM
Subject: [LeDroitPark] #SaferStrongerBrighter

Last night, Mayor Muriel Bowser announced a week-long effort to identify street light outages in all eight wards of the District and launched Text to DC311 to make us Safer, Stronger, and Brighter. To identify as many street light outages as possible, the Mayor has also asked for the community’s help in reporting broken street lights. In order to support this initiative, Text to DC311 has made it easy to report a broken light. To report a street light outage, residents simply text the words “street light” to DC311 (3-2-3-1-1). The system then asks a series of follow-up questions in order to get more information about the light.  

With the launch of Text to DC311, residents now have FIVE ways to report city service issues and make requests to DC311. Residents can text DC311, submit requests at or on the DC311 mobile app (available from the Apple App Store or Google Play Store), send a tweet to @311dcgov, or call a live agent at the 311 call center.  

Text to DC311 currently accepts service requests for some of the District’s most popular issues like street light repairs, trash and bulk collection, and parking meter issues. To text DC311, residents simply text DC311 or 3-2-3-1-1 from their mobile phones and type “Menu” or “New” to get started. In response, the system will provide a list of service request options. Residents trying to report an issue that is not on the featured list will be redirected to 

Jim Slattery
Correspondence Officer
Mayor’s Correspondence Unit
Executive Office of Mayor Muriel Bowser
John A. Wilson Building
1350 Pennsylvania Avenue NW, Suite 316
Washington, DC 20004
Ofc- 202-545-3119
Cell- 202-351-9261

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