From: MPD-5D@yahoogroups.com
Date: Tue, 13 May 2014 11:59:13 -0700
Subject: [MPD-5D] 911 vs. 311
When 911 should be used as opposed to 311? In a nutshell any time you need the police, fire or ambulance call 911. All other government services please use 311. Both numbers are staffed by operators 24 hours a day, 365 days a year. See the below information taken from the ouc.dc.gov website.
When to Call 911
Use 911 to report any of the following:
· Any crime in progress or where the offender is still on the scene (or has just left the scene)
· All fires and medical emergencies
· Home and business intruders
· Vehicle crashes involving personal injury, major property damage or traffic tie-ups
· Sighting of a criminal whom you know is wanted by the police
When should I call 311?
You should call 311 to request city services and information.
Examples of typical 311 calls include:
· Broken meters
· Trash collection problems or to schedule a bulk pick-up
· Potholes
· Abandoned autos
· Parking enforcement
· Tree services
· Illegal dumping
· Street light repair
· District agency phone numbers, addresses and hours of operations
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