Tuesday, May 13, 2014

311 vs. 911

To: MPD-5D@yahoogroups.com
From: MPD-5D@yahoogroups.com
Date: Tue, 13 May 2014 11:59:13 -0700
Subject: [MPD-5D] 911 vs. 311


When 911 should be used as opposed to 311?  In a nutshell any time you need the police, fire or ambulance call 911.  All other government services please use 311.  Both numbers are staffed by operators 24 hours a day, 365 days a year. See the below information taken from the ouc.dc.gov website.
                                  
When to Call 911
Use 911 to report any of the following:
·   Any crime in progress or where the offender is still on the scene (or has just left the scene)
    ·   All fires and medical emergencies
·   Home and business intruders
    ·   Vehicle crashes involving personal injury, major property damage         or traffic tie-ups
·   Sighting of a criminal whom you know is wanted by the police
                         
When should I call 311?
You should call 311 to request city services and information.
Examples of typical 311 calls include:
·         Broken meters
    ·         Trash collection problems or to schedule a bulk pick-up
    ·         Potholes
    ·         Abandoned autos
    ·         Parking enforcement
    ·         Tree services
    ·         Illegal dumping
    ·         Street light repair 
·         District agency phone numbers, addresses and hours of operations

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